How an Indian Healthcare Group Cut Turnaround Times With Intelligent Automation

September 26 2021

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North Anchor is one of India’s largest medical groups, operating 14 hospitals in New Delhi, Punjab.


With a team of experts consisting of more than 2,300 healthcare professionals, this organization processes large volumes of patient data every day, from recording customer details to processing claims and coordinating data for government healthcare plans.


Manually entering and checking data was not only time-consuming but also resulted in a high error rate. This cumbersome process entailed long turnaround times and caused information search and retrieval, tracking, and document security problems.


The company has a large amount of unstructured data and information that needs to be simplified. Due to unclear fields, formatting problems, and missing data, it has become difficult to guarantee data accuracy.


Moreover, this large amount of data is updated frequently. As a result, employees cannot complete work on time and find the data difficult to manage.



Recognizing that manual processing is inefficient and error-prone, the company has decided to pilot Laiye Intelligent Automation solutions in two key areas — claims processing and client operations. The application includes data coordination for the Central Government Healthcare Plan (CGHS) and data reconciliation for the Veterans Medical Insurance Fund (ECHS).


With the help of Laiye’s native AI-powered RPA, the healthcare group has created a new data entry scheme for the CGHS and ECHS programs, allowing them to log in to the ECHS portal through the URLs of 17 different hospitals and third-party administrators.



Laiye’s native AI-powered RPA has simplified many of the business processes, not only improving efficiency but also shortening turnaround time.


For instance, after visiting the URLs of the 12 affiliated hospitals under the CGHS program, the AI-powered RPA will automatically read the patient records and verify the entry status. After successfully verifying the data, it notifies the relevant department via email.


These improvements in business and management efficiency have significantly reduced turnaround time. This includes the turnaround time for claims processing, which has been reduced by at least half. Meanwhile, the turnaround time for CGHS and ECHS has been shortened by 65% to 75%.


The AI-powered RPA solution has proven to have a high return on investment. It has helped to reduce errors and recover payments on behalf of the company, allowing the company to save over 10 million a year. The group can reduce errors and recover payment on behalf of the company through RPA, which can save 10 million a year.


Besides simplifying manual and repetitive processes, Laiye’s Intelligent Automation solutions have also paved the way towards better, more efficient business systems throughout the company. 


With AI-powered RPA implemented, security and compliance of data information have improved. As a result, there has been a reduction of employee workload, resulting in increased productivity and staff satisfaction. Higher staff satisfaction, streamlined workflows, and the ability to access accurate data more promptly have brought about efficient healthcare delivery, leading to enhanced patient care, services, and experiences.   


Thanks to Laiye’s Intelligent Automation solutions, this healthcare group no longer needs to worry about managing huge volumes of data and keeping its employees happy. They are also operating at increased levels of accuracy and efficiency, providing better care and lives for its patients all around India. 

Want to know more?

Contact our friendly team to discover how much time and effort Laiye can save your company. Also, explore the ways your firm can use freed-up time to increase sales and improve profitability by checking out our success stories.