Prior to the deployment of RPA, staff was required to execute each step manually each time (Not unlike a robot). They would first have to launch the program that dealt with client information before entering the appropriate log-in credentials to get access to the system. They would then have to browse to the appropriate menu and sort through the mountains of data in order of priority. Following that, they were needed to examine each customer inquiry individually and sift through massive amounts of data to find the relevant material. Each and every duty had to be managed on an individual basis, which was obviously exhausting.