BY THE NUMBERS: *Until June, 2021
CLIENT OVERVIEW
Ke Holdings is positioned as a "technology-driven new housing service provider", committed to promoting the digitalization and intellectualization of the housing service industry, providing high-quality and high-efficiency housing services for 300 million Chinese families, including second-hand housing , new housing, house leasing and renovation, by aggregating, cultivating and helping high-quality service providers to achieve the goal of "being good to consumers and helping service providers be good to consumers”.
PRODUCTS
Laiye RPA
Woker & Creator & Commander
DEPARTMENT
FSSC
HRSSC
SSC
Product Operation
HR & Administration
….
KE HOLDINGS RPA SPECIAL OPERATION TEAM
To accelerate data transmission and processes smoothness, as well as to help employees reduce the stress caused by repetitive work, Ke Holdings SSC (Shared Service Center) formally started using Laiye RPA in mid-2020 and established a special RPA operation team to develop and collect process requirements independently.
The team has deployed of 34 bots to process over 200 scenarios until June 2021, since the deployment began last August. We plan to expand to about 15 people by the end of 2021 and to deploy and carry out 1,000 processes independently, which could help our company to save 15000 hours monthly .
-- Head of the RPA Special Operation Team of Ke Holdings
Ke Holding RPA operation team has 13 members now, and most of them are business personnel without a technical background, and 80% of the team members have passed the RPA Engineer Certification - Intermediate certification of Laiye Technology within 1~2 months. The team members who understand RPA also have a deep understanding of business processes, which undoubtedly add a great benefit to Ke Holdings's RPA deployment. Now Each member can complete the deployment of 1-2 processes per week on average.
TYPICAL PROCESS AND EFFECT
30 Times More Efficient
Recruited and Departure Procedures
Ke Holdings has cooperated with up to 100 thousands of brokers, and behind the massive scale of personnel is a considerable amount of data. In addition, the original business personnel need to update the personnel information changed in the system every day, which is a highly repetitive and heavy workload. Although each operation only takes 30 seconds manually, the total monthly operation volume is about 30,000. After RPA deployment, each process only need one second, which is 30 times more efficient, ultimately releasing the manual pressure in this part of work.
58 Hours Saving Per Week
Data Extraction Process in HRSSC
Also, in Ke Holding's HRSSC, incumbents' data needs to be organized and updated for transfer, entry, and exit. The original business personnel must export the active staff roster from the HR system every day, clean and calculate according to specific rules and form analysis reports. However, through the deployment of 3 bots, realizing real-time form data update, and 5000~6000 staff information can be processed, saving 58 hours of manual time every week.
There are now RPA software bots in our offices across the country, and since we have helped various business departments develop RPA bots, our team has also received several internal recognitions and “thank you letters” from our colleagues.
-- Head of RPA Special Operation Team, Ke Holdings
Ke Holding RPA operation team has 13 members now, and most of them are business personnel without a technical background, and 80% of the team members have passed the RPA Engineer Certification - Intermediate certification of Laiye within 1~2 months. The team members who understand RPA also have a deep understanding of business processes, which undoubtedly add a great benefit to Ke Holdings's RPA deployment. Now Each member can complete the deployment of 1-2 processes per week on average.