August 12 2020
The IT industry is crucial to helping businesses manage their information technology. Responsible for software, hardware, internet, and other services, IT companies provide the groundwork for business operations. As our society becomes increasingly digitized, IT companies are subject to more and more pressure, as they are expected to be accurate, efficient, and responsive. However, with the growing number of clients, meeting all demands in a timely, error-free manner proves to be challenging.
RPA (robotic process automation), software that can emulate human operations on a PC according to predefined rules, can help the IT industry automate manual, repetitive tasks. Capable of working 24/7, all year round with much higher accuracy and efficiency rates compared to their human counterparts, RPA robots can shoulder responsibility for work that is common and operates under fixed logic. Here at Laiye, we offer Laiye UiBot, an RPA product that can free up human labor and allow workers at IT companies to pursue valuable tasks that require their talent. In this article, we delve into 5 IT scenarios and compare manual and automated workflows.
Scenario 1: IT dynamic risk assessment
IT personnel are responsible for the daily operation and maintenance of many IT systems. They need to:
1, Log into the IT operation and maintenance system
2, Regularly extract risk information from daily inspection records
3, Summarize and generate risk reports
4, Submit the reports to the relevant authorities.
When done manually, this process is very time-consuming and cumbersome as the IT systems cannot be operated on in a unified manner. Since IT personnel can only extract risk information from daily inspection records or manual analysis logs, the process is inefficient. Laiye UiBot automatically extracts data from the IT operation and maintenance management system, summarizes IT risk indicators, generates reports, and submits them to the right people. Laiye UiBot reduces TAT (turnaround time), improves employee satisfaction, and frees up human labor.
Scenario 2: Enterprise monitoring
Workers must monitor the company's internal information system response status regularly:
1, Check reports made by end-users regarding long response times
2, Identify problems that cause long response times or slow system loading
3, Resolve the issues quickly to avoid negative impacts on production
Issues such as performance problems, slow system loading, and long response times are discovered by end-users. Thus, when done manually, there is a wide time interval between reporting a problem and resolving it. Such inefficiencies will affect operation. Laiye UiBot supports an accurate, intelligent early warning system by regularly accessing the company's system to monitor loading times in real-time. When the response time exceeds a certain threshold, the robot promptly sends an alert to the maintenance personnel via email or SMS before the end-user even submits their feedback. Operation and maintenance personnel can fix related problems. Laiye UiBot can also generate daily and monthly reports to help maintenance personnel analyze system performance bottlenecks and provide relevant strategies for optimization.
Scenario 3: Equipment monitoring
The insurance, banking, energy, and other industries must monitor their equipment:
1, Log into the system
2, Conduct daily inspections, equipment testing, and system monitoring on various hardware and software systems
3, Manually check the system performance status
4, Complete operation and maintenance reports, status records, information extraction, and alarm display daily.
Currently, many systems provide API interfaces or support general operation and maintenance systems. However, there are still some systems that cannot be managed in a unified manner, making manual performance time-consuming and inefficient. Instead, Laiye Uibot can liberate human workers and improve accuracy and efficiency by regularly recording the systems' status information or using the terminal to obtain the equipment status. Simultaneously, Laiye UiBot can also analyze the system log information and form a report to send to the maintenance personnel. Once an abnormality is detected, Laiye UiBot alerts staff members via email, text, and so on.
Scenario 4: Business deployment
Real estate, IT, government, and other agencies and industries have to assign staff members to handle business requests from the helpdesk. The companies need to manually assign work responsibilities to the staff members. Additionally, heavy workloads mean the company cannot guarantee a speedy response. Resultantly, the SLA (service-level agreement) may be violated, and customers may file complaints.
Laiye UiBot can help improve efficiency and accuracy, which boosts customer satisfaction. First, the robot can assign staff members to tasks. Then, after receiving a request, it can automatically inform the responsible person and conduct a status investigation on the person in charge per the SLA. Automation allows for automatic business deployment, which greatly simplifies manual processes and enables quicker customer request resolution.
Scenario 5: Information resources
The IT department has numerous systems, and each system's information resources need to be regularly analyzed to meet system monitoring and business development/expansion needs. A lot of information resources cannot be connected to a unified management platform, so manual statistical analysis is required regularly. Therefore, real-time feedback for business departments is impossible.
Laiye UiBot can regularly check each system resource's status, form a unified report, and send it to IT maintenance personnel. It can also enter information into the unified resource management platform to facilitate data management. Moreover, Laiye Uibot can record system resources status to assist IT personnel in performing operational analysis. By assisting manual automatic system monitoring with robots, workers are free to pursue more meaningful tasks.
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These five cases are only a few out of the endless possibilities RPA brings to the IT industry. In just one or two hours with help from our professional team, you can start building your Laiye UiBot robots and explore their full potential.
Laiye, founded in 2015 by Ivy League Ph.D. graduates, is committed to being a leading Smart Robot platform with global influence in the era of human-robot collaboration.
Our portfolio of high-quality, secure products and services covers RPA Solution, including Laiye UiBot (an RPA product), Laiye Wulai (an enterprise chatbot platform), and Xiaolai (a companion robot). Join us on LinkedIn, follow us on Facebook, or visit laiye.com/en.