Security

Laiye AI-powered intelligent automation platform’s security FAQs.

Frequently asked questions

Does Laiye conform to any information security standards and regulations ?

Laiye has achieved ISO/IEC 27001: 2013 Certification for all our Core Platform and Cloud Platform products.
Laiye also complies with more security standards as shown in the following table.

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Does Laiye share user data with third parties ?

Laiye does not share or access your data when you use Laiye products installed on premise.

Laiye has access to limited customer data when you use Laiye cloud products, which are kept within our ecosystem since we could completely control our in-house technology. However, if the solution involves a third-party application or platform, we will notify you before sharing your data.

For more information about how Laiye processes personal data used with Laiye products, please contact us at globalteam@laiye.com.

Is the data used by Laiye cloud products encrypted ?

Laiye encrypts customer data in transit and at rest.
All customer data stored within Laiye cloud products and services is encrypted in transit over public networks using Transport Layer Security (TLS) 1.2+ to protect it from unauthorized disclosure or modification.
Customer data stored in Laiye cloud products and services is AES-256 encrypted at rest.

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Is Transport Layer Security (TLS) always used for communications with Laiye cloud products ?

Yes, all Laiye Cloud systems only use TLS for communication. In line with Industry standards, we have disabled TLS 1.0, TLS 1.1, and all versions of SSL.

How are passwords for Laiye products stored ?

User passwords are cryptographically hashed within all Laiye products. Robot passwords are encrypted with AES-256 encryption. Laiye RPA platform uses a double SHA256 algorithm for hash storage of the user's username and password to ensure that they cannot be decrypted in the reverse direction.

How should I report if I find a vulnerability in one of your products ?

 Please let us know immediately by contacting us directly at globalteam@laiye.com.