Privacy Policy
Last updated: Jan,2026
Laiye Technology (“LAIYE”, “we”, “us”, “our”) respects your right to privacy, and we are dedicated to securing and protecting any information we have about you. This Privacy Policy describes the ways we collect, use, and share information that relates to an identifiable individual (“Personal Data”) and also how you can exercise your rights under applicable privacy and data protection laws.
If you have any questions or concerns about our use of your Personal Data, or if you wish to exercise any of your privacy rights including the right to object (where applicable), then please contact us using the contact details under ‘How to Contact us’ at section 10 below.
For the privacy provisions applicable to specific software services covered by this Privacy Policy, please refer to the relevant “Supplemental Privacy Notice” when you use such services.
We recommend that you read this Privacy Policy in full to ensure you are completely informed about LAIYE’s collection and use of your Personal Data.
Table of Contents
1.Applicability of this Privacy Policy
2.Personal Data we Collect and Process
3.How we use Personal Data
4.Who we Share your Personal Data With
5.How we Keep your Personal Data Secure
6.Data Retention
7.Minors Data
8.Your Data Protection Rights
9.Updates to this Privacy Policy
10.How to Contact us
1. Applicability of this Privacy Policy
This Privacy Policy describes how LAIYE processes Personal Data collected from you or about you through LAIYE Web Sites (the “Site”), and other interactions you have with LAIYE.
This Site is offered to businesses, companies and/or other entities (our “Customers”) for professional use. We enter into customer agreements (for example, our master license agreement, terms of use, etc.,) with our Customers. These agreements govern the delivery and use of the Site (the “Customer Agreement”). This Privacy Policy governs where LAIYE is the data controller responsible for the processing of the Personal Data.
This Privacy Policy does not apply to any input or output generated via the Site, or documents uploaded by customers. These data shall be processed either by Customers or by us on Customers’ behalf and we call it (“Customer Data”). Our use and process of Customer Data received through the Site is governed by the relevant Customer Agreement. So any queries related to Customer Data should be directed to our Customers who are the data controllers.
2. Personal Data we Collect and Process
In the course of providing the Site, we collect and receive Personal Data in different ways and from different sources. This Personal Data includes:
Information that you provide directly
We collect Personal Data directly from you when you create an account with us, use the Site, or interact with us via some other means. For details regarding the Personal Data we collect, please refer to the applicable “Supplemental Privacy Notice”.
Information we collect from third parties
We also receive certain information about you from third parties, such as:
a) Our trusted partners: marketing vendors may provide us with information about potential customers; event organisers (for example, trade shows, professional events, conferences, and seminars you attend) may provide us with information about you and information relating to your use of the Site.
b) Other natural persons: other natural persons may provide us with information about you when they send you materials related to us or invite you to participate in events organized by us.
Information that we collect automatically
We collect your Personal Data indirectly, through Cookies and Similar Technologies. We use cookies, scripts, or similar technologies (collectively “Cookies and Similar Technologies”) to manage the Site and to collect information about you and your use of the Site. A cookie is a small string of information that websites you visit transfer to your computer for identification purposes. These technologies help us to recognize you, improve your experience, and analyse the use of the Site to make it safer and more useful to you.
You can control your cookie preferences through your web browser. If you are having trouble finding the cookie settings in your browser, we provide you with guidance on disabling and deleting cookies, please visit Guide to Disabling and Deleting Cookies in Two Common Web Browsers.
Please note that if you choose to reject Cookies and Similar Technologies, our Site will still work for you but some features or functionality may be limited.
Information that is publicly available
We collect publicly available information (for example, judgments, decisions and news). Some of this information may relate to individuals and can, in some jurisdictions, be considered Personal Data. Personal Data included in publicly available information is only processed so that the Site can provide more accurate and relevant responses. It is not provided to intentionally identify individuals.
3. How we Use Personal Data
We may use Personal Data covered by this Privacy Policy for the following purposes:
• to provide, administer, maintain, and/or improve the Site;
• to provide you with support services, resolve issues or reply to your queries;
• to communicate with you, including to send you information or marketing about the Site and our events;
• to analyze and study the effectiveness of the Site and to develop new features and services;
• to verify your identity, prevent fraud, criminal activity and to ensure the security of our IT systems, architecture, and networks;
• to prevent misuse of the Services;
• to comply with legal obligations and legal processes;
• to protect LAIYE’s rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties; and
• to conduct transparent, fair and impartial automated decision-making.
We may aggregate or de-identify Personal Data so that you can no longer be identified and use the aggregated or de-identified data for the following purposes:
• to investigate and study the effectiveness of the Site;
• to update and improve the Site;
• to develop, improve, and update the way in which we provide support and carry out our other business practices;
Please note that we do not attempt to reidentify this information unless required by law.
Details of the purposes for which we process Personal Data as a controller, are set out in the relevant “Supplemental Privacy Notice”.
4. Who we Share Your Personal Data With
We share your Personal Data with the following categories of recipients:
Our Affiliates
We may share Personal Data that we collect with any corporate affiliates. The information shared may be used for the purposes described in this Privacy Policy and generally to operate our business, including, processing for fraud prevention, payment processing, customer support, business development, user account administration, and IT, technical, and engineering support.
Vendors and Service Providers
To assist us in meeting business operations needs and to perform certain services and functions, we may share your Personal Data with vendors and service providers, including providers of hosting services, cloud service providers, and other information technology services providers, event management services, email communication software, advertising and marketing services, and web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Data in the course of performing their duties to us.
Third-party Websites and Services
The Site may contain links to other websites not operated or controlled by LAIYE (“third-party sites”). The information that you share with third-party sites will be governed by the specific privacy policies and terms of use of the third-party sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the third-party sites directly for information on their privacy practices and policies.
Business changes
If we are involved in strategic transactions, (such as sale, merger, reorganizations, liquidation, or transition of service to another provider), your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.
Professional Advisors, Authorities, Regulators, and other Entities
We may share your Personal Data with our advisors, accountants, consultants, regulators and tax authorities, law enforcement, government agencies, civil litigants, and other entities as reasonably necessary.
Legal Requirements
LAIYE may also share your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.
5. How we Keep Your Personal Data Secure
The security of your information is important to us. We protect your Personal Data through technical and organizational measures designed to mitigate the risk of unlawful or unauthorized access, destruction, loss, alteration, disclosure, or use of your Personal Data. The measures are designed to provide a level of security appropriate to the risk of processing.
6. Data Retention
We retain the Personal Data we collect from you for as long as necessary for the purposes described in this Privacy Policy. If you have a Customer Agreement with us, we will delete your data in accordance with your Customer Agreement.
Personal Data we collect from you will be retained within Singapore. Unless stipulated by applicable laws and regulations, we will not transfer your Personal Data across borders to overseas.
How long we retain Personal Data will depend on a number of factors including whether we need to retain your data to:
• to comply with the terms of your Customer Agreement;
•to comply with or demonstrate compliance with our legal obligations, to resolve disputes, or to enforce our agreements; and
• in relation to Account Information, for our tax, accounting, and audit requirements.
When we have no ongoing legitimate business need or legal reason to process your Personal Data, we will either delete or anonymise it.
7. Minors Data
If you are a minor as defined under the applicable laws and regulations of your country or region of residence (the “Applicable Jurisdiction”), you may use this Site only with the prior consent and supervision of your parent or legal guardian. You are strongly encouraged to review this Privacy Policy together with your parent or legal guardian to ensure that you fully understand our data processing practices and your rights.
We do not knowingly collect, use, disclose, or otherwise process Personal Data of minors without the verifiable consent of their parent or legal guardian, except where such processing is expressly permitted or required by Applicable Laws. Where parental or guardian consent is required, we will process a minor’s Personal Data only after obtaining such consent and strictly within the scope authorized by the parent or legal guardian and permitted by Applicable Laws.
If we become aware that we have collected or processed Personal Data of a minor without valid parental or guardian consent, or in excess of the permitted scope, we will take reasonable and appropriate measures to promptly delete, anonymize, or otherwise remediate such Personal Data, unless retention is required by law.
Parents or legal guardians have the right, subject to Applicable Laws, to review, correct, withdraw consent for, or request the deletion of their child’s Personal Data. To exercise these rights, please contact us using the contact details provided in this Privacy Policy.
8. Your Data Protection Right
Individuals have certain statutory rights with respect to their Personal Data. Subject to certain exceptions and exemptions provided by law and where applicable, you may:
Access, correct, update, or request deletion of your Personal Data.
Object to processing of your Personal Data, ask us to restrict processing of your Personal Data.
Opt-out of marketing communications we send you at any time. The methods shall be made available to you in the software functions, service options or the relevant “Supplemental Privacy Notice”. If you choose to opt out of marketing communications, we will still send you non-promotional emails, such as emails about your account or our ongoing business relations.
Withdraw your consent at any time, if we have collected and processed your Personal Data with your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
To exercise any of your rights you can contact us using the contact details provided under the ‘How to Contact us’ heading at section 10 below. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
9. Update to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, regulatory, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.
10. How to Contact us
If you have any questions or concerns about our use of your Personal Data, please contact our Data Protection Officer using the following details: privacy@laiye.com.