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Q&A with Guanchun Wang, Chairman and CEO of Laiye on Laiye being recognized for the first time in Gartner® Magic Quadrant for Enterprise Conversational AI PlatformsLaiye, a pioneer in the Work Execution System, trusted by 1000+ enterprises globally, was recognized as a Niche Player by Gartner in the 2023 Magic Quadrant for Enterprise Conversational AI Platforms for the first time. On March 13, Gartner announced the Critical Capabilities report for Enterprise ConversationalAI Platforms, in which Laiye excelled in its Channel integration, Voice, and Conversation management.
The increasing trend of using large language models, including GPT-3/ChatGPT, has been widely discussed lately. The influence of this technology extends beyond the realm of Artificial Intelligence and is predicted to revolutionize the software industry as a whole.
The rise of Large Language Models (LLM) is nothing particularly recent, as exciting as it is. What is thrilling the world today is the ascent of OpenAI’s GPT3 and ChatGPT. Approaching human-level intelligence, when it comes to understanding, summarizing and creating text from cooking recipes to philosophy essays, this technology has sparked the entire world’s collective imagination with its potential.
Volatility is the new normal. Over the past few years, the Covid-19 pandemic, the Ukrainian crisis and other geopolitical tensions have unprecedentedly impacted businesses worldwide. Businesses have had to adjust to the massive growth in the digital and e-commerce sectors.The combination of demotivated staff and inefficient processes hinders growth and prevents businesses from being flexible when circumstances call for rapid change. How do businesses handle these rapid shifts? How to get your business future-ready? Get more insights in our new blog
Finding yourself glancing at LinkedIn more frequently these days? You’re not alone. More than 19 million workers in the United States have quit their jobs since April 2021, a record pace disrupting businesses around the world. It’s a similar story in the Asia Pacific region.
In this article, I’ll outline how Shared Services as a model has evolved over the years, the factors leading to its explosive growth, and how Shared Service Organizations (SSOs) should respond to the disruption of the industry.
Intelligent virtual assistants, also known as IVAs, can engage with customers in a conversational way. As recent advancements in AI are making IVAs easy to use and cost-effective, businesses are increasingly using IVAs in their operations instead of traditional chatbots.
In this article, we look at how companies like Laiye can help companies harness the power of citizen development to stay ahead of the curve in digital transformation.