Laiye Digital Workforce Platform: Driving risk reduction and sustainable growth in banking

The banking industry is undergoing rapid transformation, yet many banks struggle to effectively harness data, leverage AI tools, and embrace automation as a core strategy. To remain competitive and stay ahead in the years to come, banks must fast-track their digital transformation efforts.

Digital technology has the capacity to cut costs, enhance efficiency and reinforce risk management. Furthermore, when it aligns with regulatory frameworks, it can unleash its full potential, thus enabling institutions to flourish in a fiercely competitive market.

Challenges

Banks face multiple challenges in advancing digital transformation:

1. Inefficient fault management：Traditional ATM fault management relies heavily on manual processes. Staff must manually query and organize fault information, then cross-reference it with branch configuration tables. This approach is not only inefficient but also prone to errors, which can impact operational efficiency, customer experience, and even lead to safety risks or legal liabilities.
2. Complex compliance processes：With the growth of international settlement businesses, banks must manually verify a large volume of transactions to ensure every payment complies with regulatory requirements. This process is time-consuming, labor-intensive, and may face compliance and increasing regulatory risk.
3. Skill gaps：As banks progress in automation, IT teams need to possess RPA (Robotic Process Automation) skills to develop and optimize automated processes. However, many banks' in-house teams lack expertise which limits their ability to maintain and enhance existing automation processes.

Solutions

To address these challenges, Laiye's Digital Workforce Platform has become an innovative solution and has been used in many banks. This platform helps banks handle the difficulties of digital transformation by using intelligent automation tools. It makes the operation more efficient and also keeps the process effective and safe.

1. Improving efficiency and timeliness： Laiye's Digital Workforce Platform automates ATM fault management. It logs into the ATM system at set times, collects fault data, matches it with branch setups, and sends out reports. This makes fixing faults twice as fast and can be done multiple times a day, helping banks address issues timely.
2. Compliance guaranteed：The platform automates international settlement transactions. It checks the foreign exchange declaration system daily, verifies declaration content for rule compliance, and alerts staff to correct any issues, ensuring accurate and timely information. This not only improves data accuracy but also frees up staff for more critical tasks. Morever, the system ensures data safety and compliance with regulations.
3. Building IT capabilities：When implementing the platform, Laiye provides RPA training to IT staff and supports them in real projects. Internal staff can be upskilled to enhance their technical capabilities, which is beneficial for maintaining and improving automation solutions over time.

Results

Several banks have used Laiye's Digital Workforce Platform and overcome the inefficiencies of traditional processes as well as compliance risks, thus greatly improving their overall operational performance. For instance, a branch of Bank of China has deployed 20 digital workers across nearly 50 business scenarios. This implementation saves over 25,000 staff hours annually while dramatically enhancing compliance and efficiency.

Innovative solutions driving change

In addition to the Digital Workforce Platform, Laiye's AI Agent solution has also been widely applied across various banking scenarios. AI Agents are capable of handling more complex customer service and business processes, supporting real-time customer inquiries, transaction processing, and intelligent decision-making systems. This enables banks to better respond to customer needs, optimize resource allocation, and enhance customer experience.

With the integration of these technologies, the banking industry is poised to advance its digital transformation on a foundation of greater efficiency, intelligence, and compliance, driving sustainable development.

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