Secure and reliable services to global clients
We protect data confidentiality, integrity, and availability through internationally recognized certifications and compliance standards.
Secure and reliable services to global clients
We protect data confidentiality, integrity, and availability through internationally recognized certifications and compliance standards.
What is Robotic Process Automation (RPA)?
✓ Understand instructions better through natural language
✓ Make decisions with AI insights based on collective data
✓ Organize and execute tasks securely with more precision
What is Intelligent Document Processing (IDP)?
Nowadays, IDP can draw conclusions or make predictions based on data from paper or electronic documents, which means you can form business insights by yourself.
Six Core Capabilities of IDP
Core advantages
- Leading performance
Laiye IDP is powered by semantic understanding via LLMs and our unique OCR technology. Accuracy is ensured even in complex scenarios. - Enterprise-grade security
Certified by international standards such as ISO/IEC 27001. Reliability and data security is over 99.9%. - Trustworthy intelligence
Process documents with human feedback. Improve capability through self-learning and upgrades. - Open integration
Integrated with RPA and connected to open API and MCP, Laiye IDP can handle documents on various systems and applications.
Security and Compliance
Security Certificates
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Achieving SOC 2 compliance shows that Laiye has strong internal controls and security practices to protect customer data.
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Laiye RPA has earned ISO/IEC 27001 certification, meeting international best practices for information security. This demonstrates our ability to manage risks and our commitment to delivering safe, dependable services worldwide.
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Our platform is fully compliant with the General Data Protection Regulation (GDPR), which means your personal and sensitive data is handled with the highest standards of privacy and security.
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We have successfully passed Veracode’s security verification program, a rigorous assessment of application security. Our platform ensures secure software development and protect your automation environment from vulnerabilities.
Laiye has achieved CMMI Level 5, the highest maturity level for software development. This certification validates that our engineering processes are not only well‑defined and consistent, but also quantitatively managed and continuously optimized.
While not a security standard, ISO 9001 certifies that Laiye operates under a rigorous quality management framework. This translates into consistent, documented processes across security, development, and support, giving clients confidence in our operational excellence.
Certified for IT service management, it demonstrates that Laiye’s cloud platforms are operated with mature, customer‑focused processes. This ensures reliable service delivery, incident response, and continuous improvement.
Our commitment to sustainability is backed by ISO 14001 certification. This demonstrates responsible environmental practices in our operations, aligning with the ESG expectations of global enterprises.
Difference between types
floating authorization
binding machine
foating authorization
Difference between community and enterpise versions
Paradigm Shift in RPA Development
Cloud Infrastructure
Laiye's platform runs on Alibaba Cloud's public cloud infrastructure, which holds China's Level 3 Information Security Protection certification, the highest tier under GB/T 22239-2019, with supporting certifications extending across PaaS and SaaS layers. All API communications enforce HTTPS with TLS 1.2+ encryption. Network boundaries are protected by cloud firewalls, security groups, and Web Application Firewall (WAF) at the Enhanced level, with native DDoS protection ensuring service availability. Production environments are fully segregated from development and testing, no cross-environment data flow. For organizations requiring complete data sovereignty, Laiye also supports on-premises deployment, where models and data run entirely within the customer's own data center.
Data Protection
Every enterprise customer operates in a fully isolated tenant with independent storage and access permissions — cross-tenant access is architecturally impossible. All data is encrypted in transit via TLS and at rest with field-level encryption for sensitive information. OCR processing text travels through encrypted channels with no plaintext intermediary storage. Data follows a defined lifecycle: original documents are tied to user account lifecycle with on-demand deletion, processing results support scheduled cleanup, API logs are retained for 180 days to meet audit requirements, and session data auto-expires. These protections underpin Laiye's GDPR compliance and SOC 2 certification.
Access Control & Audit
The platform supports multiple authentication methods including SSO, LDAP, OAuth2.0 with optional MFA for user access, and app_key/app_secret dual-key authentication for API integration. Every operation is logged, sensitive actions require secondary confirmation, and audit logs are immutable with regular archiving. Credit and quota operations use two-phase commit with distributed locks to prevent concurrent conflicts. Security operations are managed through centralized monitoring and alerting, database auditing that records all data operations, bastion-host-controlled privileged access with full session recording, and centralized log collection for security incident tracing.
Secure Development Lifecycle
Security and reliability are core principles across all Laiye platform. Automated vulnerability scanning and penetration testing are essential during our development. All our releases undergo and pass a top-tier security review by Veracode. What's more, before each major version and APK release, we run static code analysis, third-party dependency scans, dynamic testing, and anti-malware checks. Any detected vulnerabilities are prioritized, fixed, and revalidated. We apply the same security standards to partner and open-source packages to ensure a safe, trusted ecosystem.
Difference between APA and RPA
While RPA relies on manual labor to scale, APA leverages AI Agents to handle marginal costs, making long-tail automation economically viable.
(AI provides judgment and decision making capabilities for processes)
(only rule-based processes)
(still powered by code execution)
(code execution)
(screen operation AI agent)
(code must be modified when the interface changes)
Why Laiye ACX
How APA Scales Automation and Expands Business Boundaries
10x Developer Pool: Empowering Everyone to Build
APA leverages Agent-driven Development to transform complex programming logic into natural language oversight. This allows RPA engineers, IT team, business analysts, and even domain experts to participate in automation. By shifting automation from a scarce expert dependent resource to a scalable system capability, APA expands the pool of potential builders by an entire order of magnitude.
10x Scenario Coverage: Making Every Process Worth Automating
APA drastically lowers the cost of building and maintaining long-tail processes. With Built-in LLM Commands to handle non-standard decision-making and Computer Use Agents to manage frequent UI changes, scenarios that were previously impossible to automate now possess clear commercial value. APA extends enterprise automation coverage from the top 10% to over 50%, ensuring intelligent automation reaches every corner of the business
Differences between SaaS Version & On-premise Version
Differences among different types
Differences between community & enterprise versions
Differences between community version & enterprise version
RPA in the future
RPA remains essential for digital transformation.
Simplify automation: Low-code platforms let anyone build robots.
Wide compliance: Runs on old systems without costly transfering.
Handles complex tasks: Manages tasks across multiple apps.
Self learning: Cloud and API integration enhance automation.
Build digital worker: Advanced AI agents are deployed on your system to be utilized in any business scenarios.
Agent marketplace: With a user-friendly interfacing, anyone can run automation directly on MCP-supported systems.
Cognitive Automation: Simply tell the agents your needs, and they will reason and follow the steps.
Empower employees: free employees from repetitive tasks and work on productive jobs.
Human-AI collaboration: chat with agents to push actions. Auto-alerts are triggered when problems appear.
Developing skills: learn and build automation workflows without coding knowledge. Draw and share experience in our developers community.
RPA Center of Excellence
The RPA CoE (center of excellence) is a team that:
✓Shares the best ways to use automation across departments
✓Makes sure the data can be utilized on all systems
✓Automates workflows for the enterprise
For businesses, CoE makes decisions faster, gets more value from data base and significantly cuts costs.
For employees, they can learn automation skills, spend less time on busywork and focus on creative thinking.
IDP in the future
LLM-driven IDP can understand sentences and further do analysis. For instance, IDP can evaluate clause that may impact your business and simulate costs of every step. Based on actionable suggestions, decision-making is no longer an issue.
To accelerate document processing, we let specific models work together. The workflow is like a pipeline; text, images, tables, etc. are analyzed and become your own database to generate AI business insights.
Connect your CRM system with Laiye IDP to get structured data resources for utilization. Built your chain of value, from database to business insights.