Laiye empowers hospital operations with AI-driven solutions

Driven by technological advancements and growing market demands, the healthcare industry is currently undergoing a rapid transformation. Many healthcare providers are embracing digital solutions to streamline operations.

Hospital workflows are complex, requiring high accuracy, real-time processing, and cross-departmental collaboration. To address these challenges and enhance service quality, hospitals need precise, efficient technology solutions.

Case study

A Grade 3A hospital, which ranked at the highest level in China's hospital classification system, partnered with Laiye and implemented Laiye RPA (Robotic Process Automation) + IDP (Intelligent Document Processing) solutions. By integrating technologies like OCR (Optical Character Recognition) and NLP (Natural Language Processing) , the hospital automated key workflows, streamlined document review, and enhanced operational efficiency.

Challenges

1. Inefficient procurement processes: The daily procurement of medical supplies requires coordination across multiple departments. Manual checks for prices, quantities, and invoices are time-consuming and prone to errors, potentially impacting patient care.
2. Error-prone billing approvals: Approving patient bills involves verifying multiple treatment costs, and any inaccuracies in this process can result in incorrect bills and compliance issues.
3. Complex budget tracking: Managing project budgets and tracking expenditures manually is a tedious process, increasing the risk of errors, delays, and budget mismanagement.
4. Cumbersome reporting procedures: Generating financial reports manually, especially for multiple projects, is inefficient and error-prone, affecting the accuracy and timeliness of decision-making.

Results

By leveraging automation and AI technologies, the hospital optimized operations and increased patient satisfactions. The RPA and IDP solutions now handle tasks like patient data processing, financial settlements, and procurement. It is anticipated that operation efficiency will grow by 80%, with a projected ROI of nearly 800% over three years.

1. Streamlined procurement inspections: Robotic automation has reduced manual labor. Robots now automatically download, calculate, and summarize data, saving 30 minutes daily. Results are emailed to financial managers automatically and data accuracy has been guranteed.
2. Accelerated billing approvals: Automation has reduced approval time from two days to just 20 minutes. Robots process around 1,300 orders monthly, ensuring compliance and accuracy.
3. Enhanced project monitoring: Robots handle project data management, ensuring real-time updates and saving over 528 hours of labor each month. This also improves project monitoring efficiency.
4. Automated financial reporting: The process of generating financial statements is fully automated, taking just 15 minutes. Reports are automatically sent to stakeholders, improving decision-making speed and accuracy.

Looking ahead

Laiye’s RPA + IDP solutions have shown remarkable results, but the hospital’s digital transformation is just starting. The next step is integrating Laiye’s AI Agent to further enhance operations, set new productivity standards, and provide intelligent support for healthcare workers and patients.

The AI Agent will assist in areas like lab diagnostics, disease prediction, test recommendations, and clinical decision-making, while also streamlining patient flow with smart triage and reducing appointment errors. Additionally, it can process unstructured data, perform quality control, and build disease-specific databases to support clinical decisions.

Laiye is committed to empower hospitals and healthcare providers to embrace a new era of efficiency and precision, enhancing service quality for patients, while driving progress in the global healthcare industry. Contact Us to learn how AI-driven solutions will empower your business.

‍