Lenovo is a multinational technology corporation headquartered in China and operates in 180 countries. Lenovo has developed an industry-leading example of a diversified corporate culture and operational style with an emphasis on global expansion, servicing over one billion consumers globally. In response to a new cycle of intellectual transformation and industrial upgrading possibilities, Lenovo Group, the major global ICT technology firm, has presented an intelligent transformation plan for fiscal year 2019.
HR ACCOUNT MANAGEMENT
The IT department of Lenovo Group is responsible for collecting and implementing various information requirements of the whole group. For example, one of the IT Command Center team's tasks is to handle the accounts of over 40,000 workers and over 60,000 accounts, which require the interaction of more than 100 downstream application systems.
Although the account operation and maintenance processes, such as employee entry and exit and general information changes, have been highly automated, the changes involving employee titles or responsibilities cannot be delivered through the automatic process, because they are associated with some special information changes in the account. At present, the information would be provided by email. Then the IT Command Center team will complete the change manually.
In order to complete these tasks more accurately and efficiently, while minimizing the negative impact of repetition of effort, the Lenovo IT Command Center team chose to automate the processing through LAIYE RPA. It significantly reduced the work intensity of employees and the chance of various human errors without making any changes to the existing information systems of the enterprise.
The RPA bot can run completely unattended and send email notifications to the "owner" at the end of a task that previously required repetitive human effort. Which include:
1. Carrying out the account number and associated transfer procedure based on the information provided by HR about the outsourced transferee.
2. Acquiring “rehire” activation code and making information statistics.
3. Daily AD account’s(Active Directory, Domain Account) checking and disabling
4. Automatically record documents related to the daily creation of order numbers.
5. Analyze, create, and disable the account's SLA(Service-Level Agreements) and the reports of its reasons.
SALES ORDER MANAGEMENT
In addition to the IT Command Center team's use of RPA bots, the RPA technology was further extended to other group functions and started to be tried out one after another. Among them, the Order Fulfillment business team, responsible for sales order statistics in the Japan region, was the first to request and start deployment.
The RPA software bot automatically sends daily reports to Japanese sales. The bot automatically pulls Yamada customer orders in the ECC system to filter and match data so that customers and sales know precisely the status of their orders and can easily schedule shipments. A single process runs automatically three times per business day, saving the business team 26.25 man/day per year.
RETURNS REQUEST PROCESSING
The robot processes two different types of return requests, and a Return Order is completed based on the return request and automatically sent back to the D365 system. The logistics team can schedule pickups based on the Return Order information, saving the business team 63 man/day per year with this process alone.
CUSTOMER INVOICE UPLOADING
The software robot identifies which customers need invoice uploading based on the Report in the ECC system. It automates the uploading process for different customer-specific invoice uploading paths and processes so that customers receive their Invoices on time, saving 22.5 man/day per year for the Japan and Hong Kong business teams with this single process.
Laiye not only offer products but also teaches us how to develop the bots. In Laiye's RPA project deployment, we achieve efficiency growth and employee satisfaction. We can better realize autonomous RPA process development and operation and maintenance through the training and customer success services provided by Laiye.