Laiye recognized in the 2024 Gartner® Peer Insights™ Voice of the Customer for Robotic Process Automation report


Gartner recently published Gartner Peer Insights: "Voice of the Customer" for Robotic Process Automation report, where Laiye was recognized again and listed as "Strong Performer". As of Nov. 2023, among the 9 RPA vendors included, Laiye has won a high "Willingness to Recommend" of 95%, ranking second in the world.

Gartner Peer Insights is a public platform that offers verified, first-hand reviews of enterprise software and services from experienced IT professionals.

According to the research, in the robotic process automation market, Gartner Peer Insights has published 1,514 reviews and ratings in the 18-month period ending 30 November 2023.  Vendors scores incorporate three factors: review volume, user willingness to recommend, and review market coverage across industry, company size, and region. Laiye was recognized as a "Strong Performer" with a comprehensive score of 4.8 out of 5, and 95% of "Willingness to Recommend"!

Also, Laiye has been recognized in the Gartner Magic Quadrant for Robotic Process Automation for three consecutive years. We believe these have fully demonstrated Laiye's strength in technological innovation, product services and market influence.

The following are the reviews of some customer representatives from Europe, America, Asia and other industries on Laiye RPA products:

With the deepening of digital transformation, RPA has been rapidly developed and applied, which can effectively improve work efficiency and service quality, and is widely used in many fields such as finance, human resources, customer service and supply chain management. At present, RPA robots have developed from only being able to handle "single, repetitive and standardized processes" to intelligent process automation, so as to have the ability to handle "long process" businesses in more complex environments, and the complexity of performing tasks and the breadth of covering application scenarios will also be improved accordingly.

Laiye launched Magic Hat for Robotic Process Automation (RPA) last year incooporating Large Language Models which is designed to significantly improve RPA development efficiency, maintainability, and extensibility. It enables developers to generate RPA snippets, comments and plugins using natural language. With this advanced tool, businesses can streamline the automation development process, reduce the time and effort required to deploy automation solutions, and enhance the overall maintainability of automated workflows.

Click HERE to get the full report from Gartner.

Gartner, Voice of the Customer for Robotic Process Automation, 30 January 2024

Gartner, Magic Quadrant for Robotic Process Automation, 02 August 2023

Gartner, Magic Quadrant and Peer Insights are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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