Be where your customers are
Engage customers on their favorite communication channels with 7*24 service.
Human agents are inevitably emotionally affected by others, sometimes even feel stressful or distress. However, chatbots can be rather emotionally stable.
AI assistants qualify and route customers to an agent with all the information needed. This will help you resolve an issue in 1 minute instead of 10.
With labeling function, chatbots know your customers in conversations. It will make personalized recommendations based on their preferences.
Advanced NLP technology to make you better understood
Our NLP technology uses advanced algorithms to analyze your customers' requets. With advanced Dialogue Management, users can easily shift between different conversations. Your AI chabots will be trained to handle many use cases to improve your customer service experience.
Better processes from insightful analytics
If you can't measure, you can't improve. Our conversational AI lets you monitor your bot's metrics on easy-to-read dashboards. With actionable analytics in hand, you can improve your bot and decide which processes it should handle next.
Let your bot learn
After each conversation, our conversational AI platform automatically uses different signals to rate the quality of a bot’s answer. By identifying the good and the bad, your bot can learn from its mistakes and constantly improve its responses and reactions.
Connect with other automation components
Besides interacting with systems like Salesforce, Slack to automate processes via pre-built connectors, we also provide the function of multi-model interaction when combined with Laiye IDP, and the function of triggering automation processes such as creating tickets and sending Emails, when combined with Laiye RPA.