An easy-to-use platform to quickly build powerful bots

Conversational AI - Chatbots- An easy-to-use platform to quickly build powerful bots

Deliver exceptional customer self-service with Laiye's no-code conversational AI platform. It can handle thousands of use cases, including the most complex requests, across many channels.

Be where your customers are

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Real-time communication

Engage customers on their favorite communication channels with 7*24 service.

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Better Service

Human agents are inevitably emotionally affected by others, sometimes even feel stressful or distress. However, chatbots can be rather emotionally stable.

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Keep your agents happy

AI assistants qualify and route customers to an agent with all the information needed. This will help you resolve an issue in 1 minute instead of 10.

Icon for Take personalization to another level
Take personalization to another level

With labeling function, chatbots know your customers in conversations. It will make personalized recommendations based on their preferences.

Conversational AI - Chatbots- Advanced NLP technology to make you better understood

Advanced NLP technology to make you better understood

Our NLP technology uses advanced algorithms to analyze your customers' requets. With advanced Dialogue Management, users can easily shift between different conversations. Your AI chabots will be trained to handle many use cases to improve your customer service experience.

Conversational AI - Chatbots- Better processes from insightful analytics

Better processes from insightful analytics

If you can't measure, you can't improve. Our conversational AI lets you monitor your bot's metrics on easy-to-read dashboards. With actionable analytics in hand, you can improve your bot and decide which processes it should handle next.

Conversational AI - Chatbots- Let your bot learn

Let your bot learn

After each conversation, our conversational AI platform automatically uses different signals to rate the quality of a bot’s answer. By identifying the good and the bad, your bot can learn from its mistakes and constantly improve its responses and reactions.

Conversational AI - Chatbots- Connect with other automation components

Connect with other automation components

Besides interacting with systems like Salesforce, Slack to automate processes via pre-built connectors, we also provide the function of multi-model interaction when combined with Laiye IDP, and the function of triggering automation processes such as creating tickets and sending Emails, when combined with Laiye RPA.

Differences between community version & enterprise version

Features
Community version
Entreprise version
Process editing
Need network connection
Parameters and credentials
Commands relating to The Hub
Commands relating to Date Service

Differences between SaaS Version & On-premise Version

Modules
Features
SaaS Version
On-premise Version
Building Skills
FAQ
Flow Builder
Automation
Table QA
Document search
Annotation
Online Learning
Issue Management
Knowledge Mining
Preset Messaging Channel
Preset Voice Channel
Pre-built Connectors
Pre-integrate vendor
Preset Customer service
Custom Handover API
User Channel Widget
Customer experience
User Feedback
NLU Customization
Multi-Model Interaction
Dynamic Dialogue Policy
Customization
Personalized Experience
Metadata Application
Authority system
API Integration
Scalability

Differences among different types

Attended & Floating
Attended & Node-locked
Unattended & Floating
Activation
With account and password
With “Activation code”
With Secret Key
Network
Need
Not Need
Need
Commander
Necessary
Not necessary
Necessary

Differences between community version & enterprise version

Features
Community Version
Enterprise Version
Process Execution
Node-locked License
High-Density Deployment

Differences between community version & enterprise version

Features
Community Version
Enterprise Version
Foundational Function
Client Software Update
Parameters & Credentials
Real-time Monitoring and Screencap
Role & Department Management
Open API

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