How Laiye Empowers Digital China to Streamline Operations with End-to-End Intelligent Automation Solutions

Laiye and Digital China, a pioneering provider of cloud management services in China, first embarked on a strategic partnership five years ago. This collaboration is focused on accelerating the integration and widespread adoption of Robotic Process Automation (RPA) + AI technologies across a diverse range of industries.

Currently, Digital China has deployed over 40 RPA solutions and processes across dozens of departments within the Group. These deployments cover various business dimensions spanning front, middle, and back offices, comprehensively driving the end-to-end intelligent automation transformation led by RPA+AI.

The successful implementation of this process boasts several pivotal advantages and achievements:

1. Significant Boost in Efficiency and Effectiveness: Leveraging RPA robots, real-time information capture and scheduled transmissions are made possible, resulting in a substantial enhancement in operational efficiency and effectiveness.
2. Reduced Training Costs for New Employees: As long as the process flow and steps remain unchanged, the RPA robots can run continuously, ensuring the stability of business operations. This, in turn, significantly reduces the need for extensive training of new hires.
3. 100% Data Accuracy, Boosting Service Satisfaction: RPA robots eliminate human-induced errors to the utmost extent, achieving a zero-error guarantee. This impeccable data accuracy significantly enhances customer satisfaction with the services provided.

Penetrating Across Front, Middle, and Back Offices: Forging End-to-End Intelligent Automation

Currently, within Digital China, a dedicated RPA development team has been established, achieving remarkable efficiency in streamlining the entire process from requirement gathering and sorting, through process clarification with business stakeholders, to final development and deployment. This comprehensive journey typically takes only 20 to 30 working days, marking a significant leap forward in accelerating digital transformation and fostering seamless end-to-end intelligent automation across front, middle, and back offices.

Front Office: Intelligent Interconnection of Internal and External Enterprises

Digital China boasts the nation's largest IT ecosystem, standing as a pivotal partner to over 300 leading IT vendors globally, including Cisco, Huawei, Microsoft, Oracle, and countless others from both domestic and international markets. Given the sheer number and diversity of service providers, each with their proprietary ecosystems, facilitating seamless integration with various channels and partners through standardized interfaces poses a formidable challenge.

However, the introduction of RPA has revolutionized this landscape, offering a highly effective technical solution for automating connections with diverse partners.

Middle Office: Intelligent Auditing and Data Comparison

With operations spanning both domestic and international markets, Digital China confronts intricate challenges in managing overseas supplier orders. These involve meticulous tasks such as data verification, project selection, voucher export, and record-keeping for its business personnel.

Take the overseas direct delivery and posting process as a prime example. Prior to automation, this process necessitated three business specialists spending an hour each day to complete. However, by deploying RPA, this entire workflow can now be fully automated. This transformation has yielded remarkable results, saving Digital China Group a staggering 90 hours across just this single process. Consequently, valuable human resources are liberated to concentrate on more strategic and fulfilling tasks, thereby enhancing job satisfaction and fostering a greater sense of accomplishment among employees.

Back Office: The Data Shuttle Between Systems

Within large enterprises, the extensive timeline of corporate growth has led to the deployment of a diverse array of systems at various points in time, ultimately resulting in the formation of information silos. Bridging these disparate information systems proves to be a costly and time-consuming endeavor, hindering enterprises from achieving immediate savings in labor costs and enhancing operational efficiency. Consequently, employees are tasked with the repetitive and exhaustive work of querying, processing, and comparing data across multiple systems, a process that not only drains their energy but also fails to showcase their individual worth.

Take the reimbursement adjustment approval process as an illustrative case. Leveraging OCR capabilities, software robots can autonomously recognize, extract, and scan information, efficiently navigating through the system for review, approval, and email feedback. In contrast to the original process requiring three individuals to dedicate half an hour daily, the software robot completes the entire approval process within ten minutes. This translates into an annual savings of 45 person-days for a single workflow, significantly reducing manual labor and enhancing overall efficiency.

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