Laiye recognized in the 2023 Gartner® Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platform
Laiye has been recognized in the 2023 Gartner Peer Insights Voice of the Customer report for Enterprise Conversational AI Platform (August 2023). With 95% customers expressed their willingness to recommend Laiye's conversational AI platform, Laiye ranked global highest three among the vendors being included.
Gartner Peer Insights is a public platform that offers verified, first-hand reviews of enterprise software and services from experienced IT professionals.
"We greatly appreciate our customers sharing insights into their experience with Laiye and the team behind the technology. We believe, being recognized in the 2023 Gartner Peer Insights for Enterprise Conversational AI Platforms is another testament to our commitment to providing a new way of working that promotes collaboration between human and digital workers," said Guanchun Wang, Chairman and CEO of Laiye. "With the arrival of ChatGPT and large language models, we will continue to innovate and incorporate LLM-based capabilities into our platform to deliver even better experiences for our customers."
Laiye's conversational AI platform, empowered with LLM features, is able to handle thousands of use cases, including the most complex requests, across many channels. As a no-code platform, it delivers exceptional customer self-service, making the chabots easy-to-use, cost-effective and business impact-driven.
By offering tools that automate more than 90% of customer service, Laiye helps teams scale customer service and empower customers to focus on the design of exceptional customer experience. Hear what reviewers who are representatives of different industries across Europe, Americas and Asia are saying about Laiye Chatbot:
Earlier this year Laiye was recognized for the first time in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms (March 2023). The evaluation was based on specific criteria that analyzed the company's overall completeness of vision and ability to execute.
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