Laiye for
Travel & Transporation

Streamline Travel and Transportation services with Intelligent Automation

Are you struggling to handle a high volume of customer cases, inquiries, and claims?

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On average, Laiye's customers see :

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Use cases ready to work for your Travel & Transporation operations

Leverage our library of use cases for the retail industry to quickly start automating processes that are slowing you down and losing your customers.

Travel experiences Use case Icon

Travel experiences

Learn how bots can create personalized relationships with travelers to ensure satisfaction and retention.

Personalized assistance Use case Icon

Personalized assistance

Learn how bots can help you provide each traveler with their own personal travel agent, from booking process questions to modifying travel plans.

Instant results Use case Icon

Instant results

Discover how our bots can provide you with instant results.

Multi channels support Use case Icon

Multi channels support

Discover how bots can provide customers with real-time customer service on their favorite channels.

Processes streamlined Use case Icon

Processes streamlined

Discover how bots can help reduce the number of requests reaching your customer service team by up to 60%.

Deflect More Requests Use case Icon

Deflect More Requests

Discover how bots can extract and read staff’s information to monitor and confirm attendance.

Complement with Human Use case Icon

Complement with Human

Some requests need a human touch. Discover how bots help to prequalify and route complex requests to your support team.

Keep agents engaged and productive Use case Icon

Keep agents engaged and productive

Discover how our travel bots can allow human agents to focus on resolving complex or urgent issues, keeping them more engaged and productive.

+ Laiye

How Thalys deflected an overwhelming amount of customer inquiries with 99% automation rate Laiye bots

Thalys engaged Laiye to help them reduce overwhelming contact with their Customer Service Department and to provide faster and better answers to customer inquiries.

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The result
After implementing Laiye's conversational AI, Thalys has been able to scale its customer service operations without having to outsource or expand the size of its in-house team of experts. The agents also see the value of the bot. They know that the bot takes care of the easy questions so they can spend their valuable time handling the complex requests. This has allowed Thalys to keep costs in check while maintaining a high level of customer service.

Success guaranteed, or your money back

Laiye is the first Intelligent Automation platform to offer a risk-free incentive to retailers looking to successfully implement automation and digital transformation in their business.

We work with you to determine what results you want to achieve and will refund 100% of the value of the software license fees if your business goals are not achieved within an agreed time frame.

How can we help you do better and be better ?