Shaping the future of manufacturing: INTCO and Laiye partner on AI Agent application

INTCO, as one of China's top 500 enterprises and top 100 listed companies, is a high-tech manufacturing company committing to R&D, production and marketing of medical consumables and durable medical equipment. It serves more than 15,000 clients in more than 150 countries and regions,but it found its growth constrained by manual tasks that involved numerous repetitive and standardized tasks. Its collaboration with Laiye marked a critical leap forward. By deploying AI Agents, INTCO has fundamentally transformed these processes, moving from being human-led to intelligently-driven.

The efficiency challenge: digitalization hurdles in traditional manufacturing

The manufacturing sector has long grappled with a reputation for being labor-intensive and energy-heavy. As a global manufacturer, this was a reality that INTCO Medical knew well. Its complex operations, spanning from customer acquisition and order fulfillment to sustainable production, were riddled with bottlenecks that stifled efficiency.

These inefficiencies were felt across key departments. In sales, manually screening leads from tens of thousands of global customers was a major bottleneck. Teams spent substantial time supplementing client data and assessing potential, often failing to provide immediate responses that customers expected. A similar challenge plagued recruitment, where heavy reliance on manual communication for initial contact and resume collection created a slow, repetitive process that hampered both efficiency and talent acquisition.

Mr. Frank Liu , Chairman of INTCO, insightfully noted: "The future of advanced manufacturing lies first in being a technology company. The deep integration of AI and automation technologies will reshape the industry's DNA." This conviction fueled INTCO's determination to seek technological breakthroughs.

The solution: AI Agents enpowering manufacturing digital transformation

Laiye provided INTCO with a comprehensive solution, leveraging AI Agent technology to redefine the manufacturer's core operations. Laiye deeply integrates Robotic Process Automation (RPA), Intelligent Document Processing (IDP), Conversational AI, and other technologies, creating a digital workforce for INTCO that spans all business scenarios.

Laiye's AI Agents are now driving efficiency across INTCO's global operations. They automate customer engagement and order processing, accelerate R&D with intelligent formula search, and even optimize admin functions. The impact is tangible: the smart canteen system, for instance, has already cut food waste by 6 tons in Vietnam alone—enhancing sustainability while advancing the company's core manufacturing goals.

The impact is particularly profound in two key areas, where specialized AI Agents are delivering exceptional results:

Lead Generation Agent: precision-targeting for the sales pipeline

This agent automates high-value lead generation by precision-targeting potential customers, directly addressing previous challenges of complex, low-efficiency operations. It consolidates fragmented customer insights and handles multi-lingual business content with ease.

The Result: It now automates the discovery of over 1,000 qualified leads annually. When combined with AI-crafted emails that achieve a 50% higher reply rate, this strategic automation saves the sales team an remarkable 2,000 man-days per year, leading to more sales leads, a higher conversion rate, and significantly lower labor costs.

Candidate Screening Agent: intelligent recruiting at scale

Acting as an intelligent recruiter, this agent automatically searches, engages, and screens candidates. It eliminates the manual burden of time-consuming outreach, inefficient resume downloads, and initial screening, which were once major bottlenecks.

The Result: The recruitment process has been revolutionized, with an 80% reduction in resume processing time. The pool of viable resumes has doubled, the initial interview waiting period has been cut in half, and the candidate-job match rate has soared from 18% to 45%. This ensures INTCO builds a proactive talent pool and hires the right talent faster than ever.

Through the deployment of these vertical AI Agents, INTCO is not just automating tasks—it is building a new, resilient operational model for the intelligent era.

Value realized: the leap from cost-saving tool to growth engine

From reducing costs and improving efficiency to driving growth, Laiye has stood alongside INTCO, enabling AI Agent technology to become a core capability for navigating business cycles. The collaboration between INTCO and Laiye breaks the misconception that "smart technology only cuts costs," instead demonstrating multifaceted value creation.

The partnership's success is showcased by concrete gains in logistics, production, and automation. Laiye's solutions enable a lean team of 82 to manage 140,000 TEUs, containing cost growth despite increasing volume. In design, AI has unlocked unprecedented efficiency—empowering 50+ designers to produce initial drafts ten times faster and establishing a powerful human-AI workflow. This progress extends to the factory floor, where over 90% of repetitive labor is now automated, making the "lights-out factory" vision a tangible achievement.

INTCO Medical and INTCO Recycling have implemented intelligent automation across 570 processes, achieving estimated annual labor cost savings of $14-28 million. This technological transformation has also driven remarkable gains in workforce productivity: per-capita sales revenue has surged from approximately $35,000 in 2012 to about $111,000 in 2025, with a strategic target of $420,000-560,000. The vision of achieving a tenfold increase in sales without workforce expansion is now within reach.

"AI is not a cost center, but a growth engine," emphasized Frank Liu. This shift from "scale driven by manpower" to "value driven by intelligence" sees AI Agents permeating the entire R&D, production, and sales chain, underpinning the resilient development of INTCO's global business.

As INTCO's core supplier for intelligent automation, Laiyepositions itself as a true partner in transformation. As Guanchun Wang, Chairman and CEO of Laiye, stated in discussions: "Laiye not only provides technological solutions but also deeply engages in the enterprise's transformation journey. From process optimization and organizational adaptation to talent development, we offer comprehensive support to industry leaders like INTCO in building a new 'Human-in-the-Loop' ecosystem." Looking ahead, Laiye will continue to iterate its technology and collaborate with more manufacturing enterprises to venture into the intelligent era.