The Goal
Operating well over a dozen international round trips every day, TGV Lyria faces a range of customer service challenges. The diversity of their travelers provides an extra layer of complexity, requiring TGV Lyria to offer support in multiple languages.
TGV Lyria wanted to find a way to improve their customers’ experiences by ensuring that their questions or issues were addressed and resolved quickly. However, TGV Lyria wanted to make these improvements without expanding their existing customer service team. This pushed them to explore innovative automated solutions, like chatbots.