Thanks to GPT3 and Large Language Models, the Future of Work is about to Change


By Guanchun (Arvid) Wang, Chairman and CEO of Laiye

The rise of Large Language Models (LLM) is nothing particularly recent, as exciting as it is. What is thrilling the world today is the ascent of OpenAI’s GPT3 and ChatGPT. Approaching human-level intelligence, when it comes to understanding, summarizing and creating text from cooking recipes to philosophy essays, this technology has sparked the entire world’s collective imagination with its potential.

In particular, the ‘knowledge industries’ have felt the ground shake under the possibility of an artificial intelligence tool sweeping away time-honored jobs. Some of these jobs are ones no sentient human wants to do, like analyzing massive amounts of legal texts or filling in highly complex RFP forms.

Make (human) work better

Both employees and employers alike know there are jobs better suited to robots. It’s an incredible waste of human ingenuity and talent to make people spend hours upon hours doing menial, mind-numbing and repetitive tasks, such as answering the same customer service query 80 times a day. In fact, humans are at their best when they feel they are contributing something of value in their jobs.

We see this more clearly than ever today. As new generations and attitudes shift, on entering the workplace employees demand more meaningful jobs, roles where they contribute something unique. Nobody wants to feel like a cog in a machine, and as businesses digitally transform, the global economy becomes even more interconnected, and customers demand excellent experiences, hiring enormous teams only to waste their time in endless admin is impractical and unproductive. This is why Laiye pioneered the Work Execution System: as a bridge to the gap between human and digital work, and a way to make work better for everyone, creating great employee experiences and satisfying employers.

The enterprise will feel the effects

There can be no doubt that the future of technologies like ChatGPT is bright. There are rumours indicating a plethora of potential customers which, almost certainly, means the tool will stop being free fairly soon. Limiting its accessibility may limit the impact and buzz it currently has. But even so, we can predict that in the short term, it’s going to affect the office productivity tools enterprises deploy. Intelligent Document Processing and Conversational AI products will benefit from its improved accuracy and dramatically improve their effectiveness, gradually chipping away at mountains of paperwork by becoming the ‘digital assistants’ of employees.

In the longer run, LLMs will go even further into the future of the workplace. Many of the knowledge-based roles, from marketing, customer service, product design and even software development, are likely to become automated or transformed. This is a clear clarion call to businesses to accept ‘the toothpaste cannot be put back in the tube’. They need to prepare their business today to make the best use of enterprise technologies as they become available, while also nurturing and preserving the human talent which gives them that true competitive edge.

As pioneers of the category defining the future of work, the Work Execution System, Laiye embraces and welcomes Large Language Models into the category, and we’re certain together we will transform and improve work as we know it.

Contact us to find out more about the Work Execution System here.

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