Laiye Launches ACX: The AI-Native Customer Experience Platform That Turns Conversational Insights Into Growth Engines
To help businesses fully unlock the growth potential of customer service, Laiye is proud to launch Laiye ACX (Agentic Cutsomer Experience), an AI-native enterprise platform designed to help enterprises efficiently resolve customer issues, build lasting customer relationships, and transform conversational insights into measurable business growth. It's time to turn your service team into a true growth engine for your enterprise.
Data-Driven Decisions at Every Level
Track key trends across products, channels, and customer segments in real time, empowering teams to quickly identify issues and optimize with precision.
Continuous Improvement Through Live Experiments
Deploy multiple response strategies simultaneously and compare results in real time. Automatically cluster fallback replies, detect matching quality, and let optimization insights guide your next move.
SOP-Driven Multi-Turn Conversations
Write complex service processes as natural language SOPs, and let AI agents execute multi-turn conversations automatically. Whether it's returns, information updates, or ticket routing—no process is too complex.
Continuous Improvement Through Live Experiments
Deploy multiple response strategies simultaneously and compare results in real time. Automatically cluster fallback replies, detect matching quality, and let optimization insights guide your next move.
SOP-Driven Multi-Turn Conversations
Write complex service processes as natural language SOPs, and let AI agents execute multi-turn conversations automatically. Whether it's returns, information updates, or ticket routing—no process is too complex.
Unified Knowledge Base
Import and manage documents, web pages, text, images, and structured data in one place. Built-in knowledge attribution analysis tracks usage and impact, with content updates taking effect instantly. No lengthy release cycles required.
Enterprise-Grade Security & Compliance
Role-based access control, tenant data isolation, and granular module-level permissions keep customer data and service configurations secure—meeting enterprise security and compliance requirements out of the box.Proven Across Industries.
Proven results across industries
From e-commerce to finance, healthcare to government, Laiye ACX has delivered results across multiple sectors:
- E-commerce Post-Sale: Resolves order and return inquiries in one session with 85% auto-resolution
- Healthcare & Insurance: Handles appointment and coverage queries in 30s average, reducing repeat inquiries by 50%
- Education & EdTech: Navigates enrollment, prerequisites, and financial aid 24/7 with 80% self-service resolution
- Government & Public Services: Manages permit and policy follow-ups in multi-turn conversations, deflecting 60% of inquiries at 4.5 CSAT
- Telecom & Utilities: Processes 2M+ monthly inquiries for outage and plan requests, achieving 45% cost reduction.
- Financial Services: Resolves cross-product queries like balance and loan eligibility with 70% first-contact resolution, 100% compliance.
- Pre-Sale Product Consultation: Compares SKUs across specs and reviews in under 2 seconds, driving 3x conversion lift.
- BPO & Outsourced Services: Equips outsourced agents with unified tools, cutting onboarding 35% faster while maintaining 4.6 CSAT.
Why Laiye ACX?
From legacy chatbots to general-purpose platforms — here’s what sets Laiye ACX apart.
We built Laiye ACX to empower every customer service professional with intelligent agents—to help service teams unlock their true value and become the growth engine of the enterprise.
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