Empowering Global Logistics: How Laiye Drives Dimerco's Digital Transformation from Hong Kong

In an era of rapid globalization and increasing supply chain complexities, logistics companies must embrace digitalization to stay competitive. Dimerco, a global leader in freight forwarding, has taken proactive steps by partnering with Laiye to revolutionize its operations. Founded in 1971 and headquartered in Taiwan, Dimerco Express Group is a global leader in freight forwarding and logistics, with operations spanning more than 150 locations worldwide. The company specializes in integrating air and sea freight, trade compliance, and contract logistics to enhance supply chain efficiency across Asia-Pacific, North America, and Europe. As part of its strategic vision, Dimerco has embraced digital transformation to stay ahead in an increasingly complex logistics landscape.

The Roadblocks: Challenges of Traditional Business Processes

As the logistics industry grows more complex, multinational and multi-regional transportation networks, combined with diverse customer demands, require greater flexibility and responsiveness. Traditional processes, plagued by inefficiencies and human errors, often result in delayed and inaccurate data, hindering real-time decision-making and operational precision. In a high-frequency, large-scale logistics environment, even minor errors can trigger a chain reaction, impacting transportation efficiency, inventory management, customer service, and financial decision-making. These issues can ultimately affect cash flow, tax compliance, and customer satisfaction—posing a serious threat to business competitiveness.

Dimerco previously managed intricate business operations with manual processes from order processing and transportation settlements to cost auditing. However, the lack of seamless automation and data sharing meant employees had to spend substantial time on manual data entry, verification, and reconciliation. This led to repetitive tasks, increasing employee workload and significantly affecting operational efficiency.

The Solution: Intelligent Automation for Process Optimization

In 2023, Dimerco partnered with Laiye to implement a comprehensive digital transformation strategy. By leveraging Laiye's intelligent automation solutions, the company significantly enhanced operational efficiency, automation capabilities, and market competitiveness.·

• RPA (Robotic Process Automation): Automated repetitive tasks, reducing manual intervention and improving accuracy and efficiency.
• IDP (Intelligent Document Processing): Streamlined the handling of large volumes of documents, minimizing manual review and data entry while optimizing resource allocation.
• NLP (Natural Language Processing) and Conversational AI: Enabled a smart dialogue system that provides 24/7 automated responses to customer inquiries, enhancing the overall customer experience.
• With Laiye's support, Dimerco improved operational efficiency, reduced employee workloads, and minimized errors.

The Impact: Increased Efficiency and Significant Cost Savings

‍Following the deployment of Laiye's digital workforce, Dimerco successfully automated 184 processes globally, covering critical areas such as logistics customs clearance, order management, and invoice entry. The impact has been significant:

• A 30% annual reduction in manual labor, allowing employees to focus on strategic business growth.
• Millions in annual cost savings through automation initiatives.
• Enhanced employee work-life balance by reducing overtime and stress.
• Improved data accuracy, fostering greater customer trust.
• To ensure the long-term sustainability of digital transformation, Dimerco implemented a comprehensive internal training program to equip employees with essential digital skills. This program includes hands-on training in automation tools, system optimization techniques, and business process redesign, helping staff adapt to the evolving digital landscape.

"Through our collaboration with Laiye, we have experienced firsthand their professionalism and innovation in digital transformation. Their intelligent automation solutions have not only improved our efficiency but also optimized our business processes and reduced operational costs. The successful launch of our digital workforce was an exciting milestone for our team, marking a new era of streamlined operations. Laiye's AI Agent capabilities have impressed us with their ability to handle complex cross-system tasks and support precise decision-making, driving our smart business upgrade," said Eddie Law, General Manager of Dimerco.

The Future: Custom Solutions for Sustainable Growth

‍Looking ahead, Laiye and Dimerco will collaborate on a customized digital platform that will be fully integrated with Dimerco's existing Value+ system. This platform will enable the online completion, review, and archiving of air freight bills, ensuring compliance with international air transport regulations and local customs requirements. It will accelerate information flow and enhance data accuracy and compliance.

With Laiye's continued innovation and commitment, Dimerco is setting a new benchmark in logistics digital transformation. Discover how your business can achieve similar success with Laiye's intelligent automation solutions.

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