Why Business Professionals Should Learn RPA and Intelligent Automation
In the busy life of today’s business professionals, we are all trying to achieve so many things – attending meetings, processing and analyzing data, and generating reports, to name a few. Often, questions passing through our minds are — How do I refresh my skills? How do I get new skills? How do I stay current and relevant? While the days of going to class have long gone, our need to keep pace with business and technological trends and improve the ways we work remains.
Notably, there is a new wave of demand for automation as companies seek to give their employees more time to do more significant tasks and assign low-level tasks to robots. The move in this direction increases the need for business professionals to learn about automation tools.
Meanwhile, companies taking automation seriously select robotic process automation (RPA) as the best available solution for their needs. Some of the reasons include tighter security, round-the-clock work, and scalability, as seen in the graph below.
What is RPA?
Robotic Process Automation (RPA) is a technological marvel. It automates repetitive manual tasks such as data extraction from files, documents, and webpages; invoice processing; processing portal queries and prices; maintaining consumer data; validating files, and more. The RPA platform can automate almost every repetitive, rule-based task with high volume with customization.
Additionally, RPA can also be powered with Artificial Intelligence (AI), making the robots smarter and helping them complete cognitive tasks. With AI and RPA together, users can automate higher-level tasks such as powering chatbots, process mining, document understanding, and more. For example, in the customer service industry, RPA bots can be deployed with machine learning (ML) algorithms in chatbots. The ML component allows for sentiment analysis capability, which helps the chatbot understand customers’ moods and provide support accordingly.
An AI-powered RPA chatbot is an example of an intelligent automation tool, and when deployed strategically, brings automation to the next level and enhances business efficiency and productivity.
Why learn RPA?
Learning RPA should become a priority for businesses for various reasons. Here’s why:
1）The trend towards automation using RPA bots in big enterprises means employees must learn more about this technology sooner or later. Laiye already deploys solutions across retail, logistics, pharmaceutical, and many other industries.
2）RPA helps employees with tasks such as data entry and data extraction from files, documents, and webpages, saving them a considerable amount of time.
3）RPA bots have powerful capabilities. They can assist businesses in pre-processing or post-processing of data, and they can perform complex computations and produce high-quality reports for further investigation and analysis by humans.
4）RPA boosts job security. There is a fear that bots will replace people, but this is not true. RPA bots assist employees in their daily tasks by automating repetitive intensive tasks. This innovation enables staff to focus more on what is beyond the abilities of a computer and work with maximum creativity and productivity.
How do you get started?
Laiye’s AI-powered RPA and Chatbot solutions don’t require employees to spend much time training or have previous specialist knowledge of computers or programming.
To make it even easier, we provide free online courses and learning resources at our Laiye Learning Zone to help you and your team get up to speed. This learning platform is designed for every skill level, explaining automation basics to advanced Intelligent Document Processing, Conversational AI, and Robotic Process Automation technologies.