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Lenovo
How Lenovo lightens its employee workloads and boosts productivity
Background Overview
Lenovo is a multinational tech giant headquartered in China that operates in 180 countries.



It provides an industry-leading example of diversified corporate culture and operational style to serve over one billion consumers globally.
ADOPTION DEPARTMENT
Products
Laiye not only offers products but also teaches us how to develop the bots. In Laiye's RPA project deployment, we achieved efficiency, growth, and employee satisfaction. We have been able to better realize autonomous RPA process development and operation and maintenance through the training and customer success services provided by Laiye.
Lenovo IT Command Center
Lenovo IT Command Center
SALES ORDER MANAGEMENT
In addition to the IT Command Center team's use of RPA bots, the RPA technology was further extended to other group functions. The Order Fulfillment business team, responsible for sales order statistics in the Japan region, was the first to request and start deployment.
DAILY REPORTS DELIVERY
The RPA software bot automatically began sending daily reports to Japanese sales. The bot automatically pulled Yamada customer orders in the ECC system to filter and match data so that customers and sales would know precisely the status of their orders and could easily schedule shipments. A single process ran automatically three times per business day, saving the business team 26.25 man/day per year.
RETURNS REQUEST PROCESSING
The robot would process two different types of return requests, and a Return Order would be completed based on the return request and automatically sent back to the D365 system. The logistics team would then schedule pickups based on the Return Order information, saving the business team 63 man/day per year with this process alone.
CUSTOMER INVOICE UPLOADING
The software robot would identify which customers needed invoice uploading based on the Report in the ECC system. It would automate the uploading process for different customer-specific invoice uploading paths and processes so that customers could receive their Invoices on time, saving 22.5 man/day per year for the Japan and Hong Kong business teams with this single process.

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