How Laiye's RPA Created a Rapid Cure for Leading Pharma Firm’s Inefficiencies



Jointown Pharmaceutical Group is the largest non-state-owned pharmaceutical distribution company in China. Headquartered in Wuhan, the firm engages in the manufacture and distribution of pharmaceutical products, traditional Chinese medicine, and medical equipment. It also operates pharmaceutical logistics centers, e-commerce, and retail chains.




Jointown was on the lookout for innovative ways to thrive in a tough business environment.


With the company’s impressive expansion, the growth in painfully repetitive and burdensome day-to-day tasks also exploded. As a result, employees’ morale suffered as they tried to cope with cross-system copying, comparison, and entering data into the accounting systems while ensuring accuracy.


Additionally, the critical but laborious task of verifying licensed pharmacists required a minimum of 90 hours a month. Employees had to manually enter the pharmacists’ pictures, enter data, and complete the procedures needed for the enterprise resource planning (ERP) system.  


On top of that, in the finance department, account applications needed approval while account permissions were granted according to the job responsibilities and business needs of Jointown’s employees.


Each approval request took at least two hours because of the two paths: existing account or no existing account. It also involved an extensive series of steps, including generating an account, adding a user, entering basic information, assigning relevant permissions, reviewing approval requests, and checking phone numbers.



To target Jointown’s inefficiencies, Laiye recommended its products RPA Creator and Intelligent Document Processing as the ideal solutions. Employees simply had to take a photo of the invoice and let RPA Creator complete all the necessary rules-based business processes.


Through optical character recognition, RPA Creator would swiftly scan the invoice, log it into the company system, and enter the data automatically – with virtually no errors. 



What used to take 10 minutes only takes one minute now.


Using Laiye’s Intelligent Automation products, Jointown Pharmaceutical Group’s employees could now move on to other more rewarding tasks. The company also reduced its data entry time by 90%, which allowed them to use the thousands of work hours saved more productively.


After assessing the success of the initial test, Jointown quickly deployed Laiye’s powerful capabilities in other departments.


With the help of Laiye’s products RPA Creator and Intelligent Document Processing, which is specifically designed to complement RPA bots, the time taken to verify licensed pharmacists was cut to only 10 hours. The two powerful digital solutions automatically locate the relevant images, extract the necessary information, and input the required data into the appropriate software.


For account applications in the finance department, RPA Creator dramatically simplified the entire process by automatically extracting all required information and assigning the relevant permissions. It also generated a detailed report which it distributed via email. All this only took the bot 15 minutes each time, improving efficiency eight-fold.


Want to know more?

Contact our friendly team to discover how much time and effort Laiye can save your company. Also, explore the ways your firm can use freed-up time to increase sales and improve profitability by checking out our success stories.

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