Laiye's Innovative Path in the RPA Industry
Laiye has been recognized in the 2024 Gartner® "Critical Capabilities for Robotic Process Automation" report for four consecutive years. This report serves as a companion piece to the previously released 2024 "Magic Quadrant™ for Robotic Process Automation ".
The report encompasses 10 critical capabilities of the enlisted RPA products, including automated design and development, UI integration, self-healing bots, RPA administration, and embedded AI, among others.[LL2] According to Gartner: "this research evaluates 13 RPA products, based on their ability to support four common use cases", namely: Unattended automation, Attended automation, Automation center of excellence (COE) and Augment Automation with AI. [LL3] The assessment offers a nuanced understanding of each vendor's strengths and capabilities within the dynamic RPA landscape.
According to Gartner: "To help enterprise application leaders evaluate RPA platforms, we have identified four common RPA use cases."
Unattended automation: Automate unattended processes/tasks involving datatranscription among applications.
Attended automation: Enhance the productivity of human workers with attended RPA bots.
Automation center of excellence (COE): Manage automation initiatives with ideation, operation, delivery and operational key performance indicators (KPIs).
Augment with AI: Leverage AI/ML, intelligent document processing (IDP), largelanguage models (LLMs) and generative AI (GenAI) prompt capabilities to augmenthuman employees through multiple automation use cases.”
According to the report, "Robotic process automation (RPA), along with some adjacent markets that are focused on business process automation, is facing some consolidation effects due to natural evolution and convergence of automation technologies." The integration of General Artificial Intelligence (GenAI) is emerging as a standard feature in RPA products, with over 80% of vendors planning to incorporate GenAI, underscoring the market's pressing demand for intelligent automation solutions. However, market maturity remains uneven, with only about half of the vendors currently offering widely available GenAI capabilities. Furthermore, Gartner states that: "Almost all RPA vendors are focusing on enabling cloud-first platforms. Most newer entrants to the market offer cloud-only orchestration, whereas more specialized players have both on-premises and cloud offerings. "
In light of these trends, Gartner recommends that "Enterprise application leaders responsible for evaluating RPA platforms should: treat RPA as part of a broader suite of automation technologies, and research RPA for specialist needs; Augment automation by selecting vendors with proven generally available GenAI features and a clear vision for integrating AI capabilities into their RPA platforms; and Evaluate the vendor’s deployment capability by aligning with your preferred deployment model to determine the best possible solution."
Laiye also made advancements in GenAI integration, self-healing bots, robust management tools, and a user-friendly design interface. With its advanced embedded AI capabilities, integrating machine learning and natural language processing, Laiye significantly elevates the intelligence of automation processes. Its self-healing bot technology automatically adjusts to UI changes, ensuring continuous and stable operation of automation scripts. The platform also offers powerful RPA management tools that empower enterprises to establish COEs for comprehensive lifecycle management of automation projects. Laiye's intuitive design interface supports low-code/no-code automation process design, simplifying development and democratizing automation design for greater accessibility and efficiency. Moreover, Laiye offers an enterprise-level conversational AI platform that is integrated with its RPA platform.
To date, Laiye's RPA solutions are being applied across China, Southeast Asia, Europe, the Middle East, and Africa, serving over 300 Fortune 500 companies and thousands of SMEs in industries like manufacturing, telecommunications, power, finance, and retai. Laiye has enabled enterprises to achieve deep breakthroughs and seamless integration across various business scenarios, crafting end-to-end automation solutions.
Market acceptance underscores Laiye's position as a reliable partner in enterprises' automation transformation journey, built on its deep industry expertise and relentless pursuit of innovation. We believe the report further validates Laiye's leadership in the RPA industry, showcasing its pivotal role and influence in driving enterprise automation forward.
Currently, digital workforces are accelerating their transition from the era of RPA+AI into the realm of AI Agents. Recently, Laiye unveiled three high-value, practical AI Agent digital workforce products and solutions, all rooted in its digital labor platform: the Digital Workforce Development Assistant, the Knowledge Management and Q&A Assistant, and the Document Review Assistant. As a pioneer in the AIGC landscape, Laiye remains committed to relentlessly exploring and expanding the frontiers of artificial intelligence, ensuring the seamless integration of these valuable AI Agents into clients' business scenarios.
Laiye eagerly anticipate partnering with a broader spectrum of enterprises to jointly embark on a new chapter in digital automation, empowering businesses to unlock even greater potential and spearheading the industry towards a future characterized by intelligence and unparalleled efficiency. Together, we strive to lead the way towards a smarter, more productive tomorrow.
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