Airlines Accelerate Digital Transformation with RPA



There's no doubt that the airline industry has been hard-hit by the number one villain in 2020: COVID-19. Having said that, it's also an industry that is no stranger to tough challenges. Airlines have always faced a plethora of issues ranging from unpredictable weather conditions, shifting consumer behavior, and of course, the intricate network of distribution channels. Yes, COVID-19 is the most impactful occurrence at the moment, however, it is also something that has allowed us to witness the phenomenal power of technology.

Illustrations (3).png

As airlines prepare for take-off once again, many of them are adopting powerful technologies to gain a competitive advantage while also soothe the damage suffered from COVID-19. One such technology is Robotic Process Automation, also referred to as RPA.

What is Robotic Process Automation (RPA)?


RPA is a highly effective digital solution that conveniently automates tedious rule-based processes to reduce costs and drastically accelerate business operations. Additionally, RPA enables the staff to use their specific skill set and expertise to do tasks requiring actual thought as opposed to being occupied with monotonous and repetitive jobs. As the aviation sector begins to recover from one of the greatest disruptions in history, RPA is being increasingly adopted by many key aviation enterprises as it offers precisely what aviation yearns for in this current climate.

How can RPA help Airlines?

Customer loyalty is extremely important to airlines. RPA can help not only attract more customers to the airline but provide them such a pleasant experience that they'd want to return more than once. RPA tools with AI capabilities can be used to analyze historical flight and aircraft data. Some airlines are using data monitoring tools to ensure the running of the aircraft by aggregating fault codes, and investigating and resolving mechanical issues. Furthermore, predictive analysis has also been employed by some airlines to predict delays and provide an enhanced customer service experience.


RPA can also be used for regulatory compliance. Different airlines are regulated by different bodies, therefore compliance with the regulations could be tricky. Luckily, RPA is known for its high accuracy on process execution, thus allows companies to be compliant in a fast and proper manner.


Aviation is a highly data-intensive field. Workers are often left to deal with a voluminous amount of data which can be extremely time-consuming. This can be effectively dealt with through RPA which can shoulder these repetitive data-transfer tasks. Moreover, RPA bots are able to extract relevant data records and fill in any missing data or do necessary checks.


In addition to the above, RPA has proven its value in many other areas including Tax, Commission, Passenger Revenue Account, Cargo Revenue Accounting, and more.


While the pandemic has heavily grounded the aviation industry, RPA serves as a beacon of hope for airlines wishing for an effective restart. It's no wonder that many major players in the aviation sector have already employed RPA for their operations to help them persevere through this difficult period.


About Laiye


Founded in 2015, Laiye helps businesses achieve more, reach their full potential, and transform into smarter, more effective, efficient, productive enterprises. Laiye helps businesses and people realize their full potential by optimizing the human-machine collaborative alliance with sophisticated, dynamic, productivity-enhancing digital “workforce solutions”. Laiye delivers the deepest, most advanced AI/RPA/NLP solutions to help businesses become more efficient, effective, agile, and successful. And it frees people to focus on meaningful, innovative, mission-critical initiatives.


Core technologies include robotic process automation (RPA), process mining, natural language processing (NLP), conversational intelligence, text recognition, and image recognition.


Related articles

No items found.

Ready to explore the Intelligent Automation world ?